Responsive facilities management includes a proactive maintenance program and new technology to achieve better capital planning processes.
Proactive facilities management is a responsive facilities management strategy. Proactive facilities management includes predictive, preventative maintenance programs to ensure all responses are taken before an asset fails and impacts the customer experience. Facilities Managers need to understand a few things about how responsive facilities management through better capital planning can lead to better guest experiences.
Reactive Facilities Management Is the “Blind Leading the Blind”
It can be hard to eliminate all reactive facilities management needs, but it is inefficient, costly and detracts from the true goal of facilities management, providing the best guest experience possible. It’s comparable to the “blind leading the blind” adage, leaving Facilities Managers in the dark and incapable of understanding what is needed in the facility. Therefore, they are incapable of developing accurate capital plans.
As explained by Daniel Barton via Facility Executive, Facilities Managers should avoid these top issues in developing a robust facilities management program:
- Succumbing to the extensity of the maintenance backlog.
- Avoiding the identification of outdated facility assets.
- Making sudden, unresearched decisions.
- Taking the “shortcut” through facilities management.
Responsive Facilities Management Enhance Capital Planning Processes
Responsive facilities management transforms the concept into a palindrome. In other words, better capital planning, which is planning for long-term success, leads to proactive, responsive facilities management strategies. Responsive facilities management strategies focused on preventing problems before they arise will reduce inconsistencies in budgeting and increases capital planning capability. It is a win-win. Of course, the facility managers need to have access to asset and building data concerning operating and capital budgets. This is where responsive facilities management holds its most significant value, refining both types of budgets while reducing expenses.
How to Use Responsive Programs and Platforms to Refine Capital Planning
An effective, responsive facilities management program relies on having accurate, timely, if not real-time, and thorough data on facility assets. Acting on this information is critical, and according to Accruent, Facilities Managers should follow these steps to ensure they are tracking the right data and moving in a positive direction:
- Collect data, and understand facility condition
- Define the capital planning process.
- Get everyone on board.
- Create goals based on the organizational strategic plan.
- Collaborate and use standardized processes.
- Train team on how to collect and use data.
- Define what constitutes success.
It sounds great, but it is important to realize that these savings hinge on the long-term use of a proactive, responsive facilities management program. In other words, impacts on the capital budget will likely only be realized after several years.
Get Your Budget on Track With a Proactive, Responsive Facility Management Program
Facilities Managers can align their operating and capital budgets with business goals through a responsive facilities management program. Starting a program begins with understanding your existing facility assets and implementing a means of collecting information. Learn how your organization can get your budget back on track by visiting ENTOUCH online today.