The ENTOUCH Blog

09. 15. 2017

What Smart Building Metrics Should I Monitor?

Unlock the true value of your energy management system by Tracking the right smart building metrics.

Implementing an energy management system is only half the battle in cutting facility management costs in your organization. Although modern energy management systems can successfully track and reduce your reliance on resources, knowing which smart building metrics to track is key to maximizing your investment. Furthermore, tracking the incorrect metrics will leave your organization feeling lost and confused, and shareholder support may decrease if proven savings are not achieved. As a result, your facility should be tracking these smart building metrics.

Utility Usage Is the Most Important of All Smart Building Metrics

The most important metric revolves around utility consumption. But, this metric should not track only the total cost of utilities. It should reflect individual utility usage rates, and it should allow you to drill down into the times at which utilities were used. This is key to identifying utility use while your facility is vacant.

For example, are your team members leaving the lights on after hours?

Steadily rising utility cost metrics may allude to the need for better training, and an upgrade to your existing equipment. Without seeing the whole utility picture, you cannot determine where overall increases among utility costs are coming from.

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Operational Metrics Track Day-to-Day Functioning of Buildings

In facilities management, it is also important to track operational smart building metrics. These metrics reflect the day-to-day functions and activities within your facility, like trash collection, working hours, customer service complaints and maintenance measures taken. These metrics can prove invaluable for increasing the responsiveness of the facility management team and help facility managers oversee large businesses or multi-site enterprises.

Security and Safety Metrics Are Key to Improving Occupant Peace of Mind

Security and safety are also top of mind for both consumer and employee occupants. While most people associate security with safety, it is important to distinguish safety metrics, like fire alarms and alert systems, from standard security systems. However, additional security metrics, such as percent uptime of security system feeds, should be tracked. This metric may also help identify repeat patterns of unauthorized access to certain parts of your facility. Consequently, occupant peace of mind increases, improving the allure of your facility to employees, and if you are a corporate real estate provider, these metrics can serve as talking points for enticing the next lease.

Facility Managers Should Track Occupant Comfort and Productivity Metrics

Comparable to customer service metrics, facility managers need to track comfort and productivity metrics within their smart building systems. Are tenants or occupants using more energy resources to bring room temperature down, and if so, is continued use of cooling systems alluding to a possible problem in ventilation? Among employees, productivity metrics, like the number of rooms cleaned or repaired, can also be tracked within this category of smart building metrics. Thus, facility managers can track and manage employee performance as well.

Smart Building Technology is Commercial Real Estate Management's

Financial Metrics Are Important to Tracking the Value of a Smart Building

Financial metrics are important to stakeholders and banks or other financial institutions that have a personal stake in your company. Financial metrics might include percent return on investment per square foot or outstanding debt per square foot. Depending on your financial plans, these metrics may be necessary to prove the value of business plans or gain executive-level support.

It Is Important to Remember Maintenance Metrics Too

While maintenance metrics are generally included in operational metrics, it is important to track the scheduled, and preventative maintenance metrics within smart building solutions. These metrics indicate the efficiency and energy use among individual systems that may require maintenance. By tracking maintenance metrics, facility managers can effectively prevent the premature failure of equipment.

Stimulate Profitability by Tracking the Appropriate Metrics in Your Facility Now

Tracking smart building metrics is key to maximizing return on investment in your smart building solution. While you have the option of analyzing and tracking information on smart buildings in-house, outsourcing the process to a third-party company, like ENTOUCH, can ensure your team tracks the appropriate measures for your business. To learn more about managed services through ENTOUCH.360, fill out this online contact form today.

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