The ENTOUCH Blog

06. 15. 2017

Restaurant Facility Management: A Data-Driven Profession Focused on Proactive Maintenance & Digital Solutions

Industry experts believe digital, proactive restaurant facility management systems are essential to the success of restaurants in the modern era.

“You’ll never have a second chance to make a first impression” – Will Rogers (famouse Vaudville actor)

First impressions mean everything for restaurants reports Nate Lee of Facilitator Magazine. They set the tone for all future customer engagements with your brand. As a result, its critical that restaurateurs make a good, lasting first impression. Restaurant facility management has taken notice and become focused on proactive maintenance solutions to ensure issues are solved in real-time and never during rush hours, avoiding disruptive repairs or HVAC failure that would lead to an unpleasant dining experience, ultimately driving more customers who return and become evangelist for your brand.   

Restaurant Facility Management Must Be Agile

The customer experience in restaurants is always changing. Restaurateurs must work to keep customers happy and coming back for the latest treats, eats and experience. In so doing, restaurant owners and facilities managers must keep track of everything, including the indoor temperature, grounds, energy usage, decoration, lighting and even waste. While this sounds overwhelming, digital restaurant facility management systems promote agile facility management. In other words, managers can track more aspects of the customer experience across more facilities. Thus, costs associated with restaurant facility management personnel decrease.

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Compliance Is Essential to Restaurant Facility Management

Maintaining the customer experience is only half the battle. Regulations regarding energy use and sustainable practices are on the horizon for businesses and restaurants alike. Meanwhile, hot indoor temperatures can lead to foodborne illness and fines. Yet, data-based facility management systems detect issues sooner, preventing a comfortable climate from becoming a desert-like experience. This proactive capacity further reduces operating costs through predictive, preventative maintenance.

Fewer Service Calls Prevents Closing for Maintenance

When was the last time you were enjoying a meal while listening to the sounds of drills and hammers? Did the sawdust add a unique flavor to your dish? There is a reason this example is unbelievable. No one wants to have to face the pitfalls of seeing or hearing maintenance completed while eating. Restaurant facility managers need a system to prevent issues from arising during open hours. Fortunately, digital solutions provide continuous feedback, allowing managers to create maintenance schedules around open hours, reducing the impact on the customer experience, explains Bambi Majumdar of MultiBriefs.

Digital Systems Improve Appearance

Keeping the grounds looking nice might sound obvious. But, executives are watching every penny. They want to make sure that you are not wasting capital on frivolous activities. Sadly, poor grounds’ upkeep can have a lasting, negative impact on restaurants, and digital facility management systems can put this impact into financial terms. Thus, facility managers can explain to stakeholders why additional capital is needed and exactly how it will be used, reports David Lewek of Facility Executive.

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Data-Based Systems Enable Facility Management Transformation

Facility management has always been a cost center in restaurants, yet it is unavoidable. However, today’s restaurant facility managers can use internet connectivity and advanced facility management platforms to transform this process into a value center for the company. Instead of wasting money, digital facility management systems create cost saving opportunities. As a result, you can make improvements in other areas of the restaurant, like lower prices or upgrades to POS systems, without detracting from profit margins.

Make Proactive Maintenance Your Priority in Restaurant Facility Management Now

Depending on the size of your restaurant and its parent company a lack of transparency of maintenance costs can amount to more than $500,000 in added costs annually, reports Sean Hartnett of Retail and Restaurant Facility Business. But, implementing a smart, digital restaurant facility management system can reduce maintenance costs by 40 percent or more. This means thousands of dollars going back into the business. Make proactive maintenance and digital facility management a priority in your restaurant now.

 

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