Fast casual restaurant facility management, also known as quick casual restaurant facility management, is integral to keeping costs down, improving guest experiences, and keeping the food flowing from the kitchen to the dining room or drive-thru. Therefore, facility managers need to consider the implications of a few key areas of facilities management in the fast casual environment.
Rapid Expansion Complicates Vendor Management
Fast casual restaurants are among the fastest growing food service enterprises in the country, reports Doug Ingram via RFMA Online. Also, quick casual restaurants have an average annual traffic growth rate of 1 percent, but this is still less than full-service restaurants. As a result, more restaurants must open to compete with full-service facilities. In fast casual restaurant facility management, this requires proactive vendor management to keep supply costs down and ensure a clean, crisp facility for guests.
The CMMS Must Support Multi-site Portfolio Management
The computerized maintenance management system (CMMS) is the beating heart of fast-casual restaurant facility management, and it must support multi-site portfolio management. Thus, the use of a centralized, cloud-based CMMS is essential to fast casual restaurant facility management. The utilization of a cloud-based CMMS enables facility managers to oversee multiple locations and thousands of individual assets.
Fast Casual Restaurants Must Find the Right Footprint
Another challenge in fast-casual restaurant facility management is identifying the best building space. However, even more important is recognizing building space goes further and determining the most efficient use of the building to improve profitability, says Carrie Smith of Chain Store Age. In turn, restaurant facility managers must use proactive facility management controls to reduce the cost of real estate to increase profitability.
Construction Must Be Proactively Managed
New construction contributes to other problems in fast casual restaurant facility management, as does renovation. According to a Service Channel report, complete transparency in work order proposals, enhanced data and reporting, and integration with corporate accounting systems can net a 44 percent reduction in work order resolution time, a 30 percent increase in on-time vendor arrivals, and a 246 percent increase in quality of service. These factors help restaurant facility managers proactively manage facilities.
Facilities Managers Must Create a Lasting, Positive Guest Experience
The guest experience in fast causal restaurant facility management is key to improving profitability and ensuring success. Facility managers can enhance the guest experience by keeping facilities comfortable, well-lit, clean, and free of minor maintenance issues, like chipped paint.
Centralized Fast Casual Restaurant Facilities Management Helps Facilities Managers Overcome These Challenges and Make the Most of Resources
Due to the complexity of fast-casual restaurant facilities management, it is essential that facility managers leave no stone unturned in reducing facility management spend. Another consideration is to outsource to a facilities management company who has the staff and resources necessary to help facilities managers who are struggling with delivering effective, fast casual restaurant facilities management.
Editor's Note: Today's guest blog is from national facilities management company, QSI Facilities.