The ENTOUCH Blog

01. 26. 2018

2018 Facilities Management Trends: The Top 7 to Consider

The end of the year is the prime opportunity for Facilities Managers to get ahead of the competition. Facility Managers should review the expected facilities management trends of 2018 and work to align their business goals and management strategies with these top 2018 facilities management trends, which leverage technology and mitigate risks along the way.

1. The 2018 Facilities Management Trends Include a Greater Focus on Employee and Occupant Wellness

Wellness is making its way into the spotlight of facility management trends for 2018, says Neal Peters via LinkedIn. In a study of facilities management professionals, 80% of respondents cite employee wellness as an essential factor in retention and recruitment. More than half of all respondents plan to use outside resources to improve occupant wellness. In facilities management, this translates to improving indoor air quality, reducing physiological impact from flooring type, and increasing exposure to natural lighting through third-party partnerships.

2. Architectural and Design of Spaces Become Occupant-Centric and Activity-based

In both new construction and renovation, designers, contractors, and architects are focusing on creating occupant-centric and activity-based environments. This will bring a new level of engagement between Facilities Managers, occupants, and all other individuals throughout an enterprise.

3. LEED Certification Will Become More Mainstream

Businesses receiving LEED certification (Leadership in Energy and Environmental Design) will become a topic of particular interest throughout 2018. Consumers will actively seek out businesses with such certification, and those that reach LEED certification will be among the first businesses to take advantage of new tax credits and benefits as proposed by the Tax Cuts and Jobs Act.

4. Digitization of Field Service Management Will Continue

Field service management will continue its trek toward complete digitization. The days of paper-written tickets, work order creation, and tracking are ending. Computerized maintenance management systems (CMMS) will replace manual tracking logs and streamline facilities management.

5. Automation Takes a Bigger Role in Facilities Management

Automation will stretch beyond the CMMS in facilities management trends for 2018. Work order reporting, payment processing, predictive analytics, and automated alerts and notifications will become central to managing multisite portfolios and reducing the costs associated with facilities management. Automation has the potential to transform facilities management from a cost center to a profit center.

6. Augmented and virtual reality will affect field service vendors

Augmented and virtual reality (AR and VR) are quickly rising in popularity, and 2018 may be the year in which field service vendors and technicians begin using this technology to identify equipment failures faster and make repairs easier. This will reduce delays and cut costs along the way.

7. Blockchain in Finance Speed Facilities Management

The Bitcoin craze has been in the news recently for its record-breaking growth, and the technology that powers Bitcoin, blockchain technology, will revolutionize facilities management this year. Instead of relying on he-said and she-said sources and disparate systems, Blockchain technology will enhance visibility in facilities management beyond your wildest dreams. Facilities managers will know what happened, when it happened, why it happened, what needs to be done to correct the issue, what needs to be done to prevent it from recurring, who found the problem, how they reported it, and what has happened since then.

The simple progression of problem through prevention sounds complicated, but blockchain technology can answer each question at once. Blockchain technology in finance will speed facilities management operations, reducing costs.

Demonstrate the Efficacy of Your Program by Aligning It With the Top Facilities Management Trends of 2018

The 2018 Facilities management trends are not to be taken lightly; they provide direction for Facilities Managers looking for the next best way to reduce costs, gain shareholder support, and improve profit margins. Facilities managers must take the expected trends of 2018 into account when preparing budgets for the next fiscal year and align their business strategy with these trends. This will demonstrate longevity, profitability, and efficacy in a facilities management program.

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Editor's Note: Today's guest blog is from national facilities management company, QSI Facilities.

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